Last updated 14 August 2026 · Operated by [PlayIQ legal entity name + ABN] ("PlayIQ", "we", "us"), Australia. Contact: admin@playiq.com.au
How we collect, use and protect your information, in line with the Australian Privacy Principles.
PlayIQ sells player-development courses and personalised game-review services. Our customers are usually parents/guardians purchasing on behalf of a junior player, and coaches. Because players are often under 18, this policy pays particular attention to how we handle a young person's information.
Where information relates to a minor, we rely on the parent/guardian who provides it having authority to do so. Player performance information is used only to deliver that player's feedback — it is never published, ranked, or shared publicly, and we never identify a young player in marketing.
We don't sell your data. We use trusted providers to run the service, and share only what's needed:
Some of these providers may store data outside Australia; we take reasonable steps to ensure it's handled to a comparable standard.
We keep your information only as long as needed to provide the service and meet legal obligations, and we use reasonable technical and organisational measures (encrypted connections, access controls) to protect it.
You can ask us to access, correct or delete your personal information, or to stop marketing emails, by contacting admin@playiq.com.au. If you're not satisfied with how we handle a privacy concern, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
The agreement between you and PlayIQ when you buy or use our products.
By purchasing or using PlayIQ products (The Playbook, IQ+ Game Review, the Player Development Series, the free Starter Kit and related content), you agree to these terms.
Access to paid content is tied to the email you purchase with, via a one-tap login link. Keep your inbox secure. Your access is personal to you and your player — please don't share logins, or copy, redistribute or resell our videos, guides or materials.
PlayIQ is educational. We teach how to read and develop your game, and we give feedback on footage. We do not guarantee selection, representative honours, or any specific outcome, and nothing we provide is a prediction about any individual player. Our benchmarks and reviews are a guide, not a promise.
IQ+ is a service delivered per game reviewed. You buy a pack of one or more reviews; each review is used when you request it. Where we source footage, we do our best to obtain it, but availability can vary. Feedback is our professional opinion delivered as a written breakdown and clip set.
Prices are in Australian dollars and include GST where applicable. Payments are processed by Stripe. Access is granted once payment is confirmed.
All PlayIQ content — videos, guides, frameworks, and written breakdowns — is owned by or licensed to PlayIQ and provided for your personal, non-commercial use. Third-party match footage is used for the purpose of coaching commentary and analysis.
Don't misuse the service, attempt to access other users' data, or upload unlawful material. We may suspend access for serious or repeated breaches.
Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability is limited to re-supplying the product or refunding the amount you paid for it.
We may update these terms; material changes will be posted here. These terms are governed by the laws of [Queensland], Australia.
Your consumer rights, plus our change-of-mind approach.
Under the Australian Consumer Law, our products come with guarantees that can't be excluded. If a product is faulty, not as described, or doesn't do what we said it would, you're entitled to a remedy — a repair, replacement or refund as appropriate. These rights always apply, regardless of anything below.
Because these are digital products you get immediate access to, we offer a change-of-mind refund within [7 days] of purchase, provided you have completed no more than [the first week / ~20%] of the course. After that, change-of-mind refunds aren't available, but your consumer guarantees above still apply.
Email admin@playiq.com.au with your purchase email and what you'd like refunded. We aim to respond within [3 business days]. Approved refunds are returned to your original payment method via Stripe.